1. Service description
What LipVox is and what you can do with it.
LipVox is an AI-powered content-creation platform. Depending on your plan and the features enabled, you can create a reusable video avatar from a photo and generate avatar videos with synthetic voice and lip-sync; clone or design synthetic voices and generate voiceovers; generate and edit images; write scripts; generate subtitles; run research inputs; and manage related projects, across multiple languages and resolutions. Available features may change over time.
2. Eligibility and accounts
You must be at least 18 and keep your account credentials secure.
You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account. You agree to provide accurate information and to keep it up to date.
3. Subscriptions, credits, and billing
Subscription credits, optional 12-month top-ups, and automatic renewals.
The Service is offered on a subscription basis with monthly credit allowances, plus optional one-time credit top-ups that remain valid for 12 months from purchase or until your subscription ends.
- Credits. Avatar videos, photo generations, voice creation, and voiceovers consume credits. Video credit cost is based on the duration, resolution, and frame rate of the generated output. Credit costs are displayed in the application before you confirm a generation.
- Monthly subscription credits. Each billing period your plan's credit allowance is refreshed. Unused subscription credits from your current period carry over into the next period once; credits that have already been carried over are not carried a second time and are forfeited if still unused at the end of that following period. Subscription credits also stop being available if your subscription ends.
- Top-ups. One-time credit top-ups require an active subscription and remain usable for 12 months from purchase. If your subscription ends or is cancelled, any remaining top-up credits will immediately expire and be forfeited.
- Billing. Subscriptions renew automatically at the then-current price until cancelled. You authorize us and FastSpring, our Merchant of Record, to charge your payment method on each renewal date.
- Auto-renewal and cancellation. Subscriptions are continuous and renew automatically at the displayed interval and price until you cancel. We disclose the renewal term and price before purchase and obtain your affirmative consent at checkout. You may cancel at any time through the billing portal or by contacting support, and cancellation takes effect at the end of the current paid period.
- Merchant of Record. Payments are processed by FastSpring, our authorized payment provider, which acts as the Merchant of Record and is the seller of record for your purchase. Applicable taxes (such as VAT, GST, or sales tax) are calculated and collected by FastSpring at checkout.
- Price changes. We may change pricing or credit allowances for future billing periods. We will give reasonable advance notice of material changes.
- Cancellation and refunds. You may cancel future renewals at any time. Refunds are governed by our Refund Policy.
- EU and UK right of withdrawal. If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a purchase of digital content or services. By completing your purchase and asking us to make credits and generations available immediately, you expressly request that performance begin during the withdrawal period and acknowledge that you lose the statutory right of withdrawal once the service has been fully performed, and that where you have already used part of the service your withdrawal refund is reduced in proportion to what you have used. Our voluntary refund for unused credits under the Refund Policy continues to apply in addition to this.
4. Your content and the photos you upload
You own your Input and Output; you must have rights and consent to use them.
You retain ownership of the photos, scripts, audio, and other materials you upload ("Input"), and of the videos and other assets you generate ("Output"), subject to these Terms. You grant LipVox a limited, non-exclusive, worldwide license to host, store, copy, transmit, and process your Input and Output only as necessary to provide, maintain, secure, and troubleshoot the Service and to deliver the outputs you request. LipVox does not use your Input or Output to train generative or foundation AI models without your separate, express opt-in.
- You own or have all necessary rights to the photos and materials you upload.
- You have the explicit consent of any identifiable person who appears in, or whose voice or likeness is used in, your Input or Output.
- Your use of the Service and your Output does not infringe any third party's intellectual property, privacy, publicity, or other rights.
- Your Output complies with all applicable laws and with our Acceptable Use Policy.
5. Acceptable use
Specific uses that are not allowed under the AUP.
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Without limiting it, you agree not to use the Service to:
- Create avatars or videos depicting any real person without that person's explicit consent.
- Impersonate any individual, brand, or organization in a deceptive or harmful way.
- Create content intended to deceive, defraud, or mislead, including fabricated statements attributed to real people.
- Create or use the avatar, face, image, or voice of any public figure, politician, celebrity, or official, with or without claimed consent, or use the Service to interfere with elections or political processes.
- Create sexual, abusive, harassing, hateful, or violent content, or create an avatar, face, or voice of a minor or any content depicting a minor.
- Produce content that is unlawful, defamatory, or that violates the rights of others.
We may review, restrict, suspend, or remove content and accounts that violate these Terms or our Acceptable Use Policy.
6. Intellectual property
We own the Service and its software, models, design, and branding.
The Service, including its software, models, design, and branding, is owned by LipVox or its licensors and is protected by intellectual property laws. We grant you a limited, non-transferable, revocable right to use the Service in accordance with these Terms. You may not copy, reverse engineer, resell, or create derivative works of the Service itself.
7. Service availability
We aim for uptime but make no uninterrupted-service guarantees.
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features at any time. Generation results may vary and are provided on an "as is" basis.
8. Termination
You can cancel anytime; we can suspend or terminate for AUP or Terms violations.
You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms, our Acceptable Use Policy, or applicable law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive will survive. Where we suspend or terminate your access on the grounds of illegal content or a breach of these Terms or our Acceptable Use Policy, we provide a statement of reasons and an opportunity to appeal as described in our Acceptable Use Policy.
9. Disclaimers
The Service is provided "as is" without warranties.
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
LipVox produces AI-generated synthetic media. Outputs can be inaccurate, unrealistic, or unexpected, may not reflect real events or statements, and are not professional, legal, medical, or financial advice. You are responsible for reviewing Output before relying on, publishing, or distributing it.
10. Limitation of liability
Our total liability is capped at amounts paid in the prior 12 months.
To the maximum extent permitted by law, LipVox will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not allow us to limit.
11. Indemnification
You will defend LipVox against claims arising from your content or breach of Terms.
You agree to indemnify and hold LipVox harmless from any claims, damages, or expenses arising from your Input, your Output, your use of the Service, or your breach of these Terms, including claims that your content infringed a third party's rights or was created without required consent.
12. Governing law and venue
Wyoming law applies; mandatory local consumer law can still override it.
These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules, except where mandatory consumer-protection laws of your country of residence apply. Before either party starts a formal claim, it should first contact the other party at the contact details below and try in good faith to resolve the dispute for 30 days. A dispute that is not resolved may be brought in the state or federal courts located in Wyoming, unless mandatory law gives you the right to bring it elsewhere.
13. Copyright complaints and DMCA
We respond to valid copyright notices, offer a counter-notice process, and terminate repeat infringers.
We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (DMCA) and similar laws.
- To report content you believe infringes your copyright, send a notice containing the information required by the DMCA (identification of the work, the allegedly infringing material and where it is located, your contact details, and the required good-faith and accuracy statements) to our designated agent.
- Designated agent for copyright notices: copyright notices may be sent to the DMCA contact published on this page, which is our designated agent for copyright matters.
- If your content was removed by mistake or misidentification, you may submit a counter-notice with the information required by the DMCA.
- Repeat-infringer policy. In appropriate circumstances we will disable or terminate the accounts of users who repeatedly infringe the intellectual-property rights of others.
Copyright and DMCA notices: dmca@lipvox.com.
14. Export controls and sanctions
You may not use the Service in violation of U.S. export-control or sanctions laws.
LipVox LLC is a U.S. company and the Service is subject to U.S. export-control and economic-sanctions laws. You represent that you are not located in, ordinarily resident in, or acting on behalf of a country or region subject to comprehensive U.S. sanctions, and that you are not identified on any U.S. government restricted-party or denied-party list. You agree not to use the Service for any purpose prohibited by these laws.
15. General terms
Severability, entire agreement, assignment, no waiver, force majeure, notices, and survival.
These provisions govern how the rest of the Terms are interpreted and applied.
- Severability. If any provision is held unenforceable, the remaining provisions stay in effect and the unenforceable provision is limited to the minimum extent necessary.
- Entire agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, are the entire agreement between you and LipVox and supersede prior agreements on the same subject.
- No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
- Electronic communications. You consent to receive legal notices, agreements, and disclosures from us electronically, and agree that electronic delivery satisfies any legal requirement that such communications be in writing.
- Notices. We may give you notice by email or by posting within the Service; you may send notices to us at the contact address below.
- Feedback. If you send us ideas, suggestions, or bug reports, you grant LipVox a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without restriction or compensation, and we may build and offer features based on that feedback.
- Business customers and data processing. If you accept these Terms on behalf of an organization and provide personal data about other people in your Input, our Data Processing Addendum (available on request) governs that processing, and we use standard contractual clauses or other lawful safeguards for international transfers.
- Survival. Provisions that by their nature should survive termination, including ownership, disclaimers, limitation of liability, indemnification, dispute resolution, and these general terms, will survive.
16. Changes to these Terms
We may update these Terms; continued use means acceptance.
We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, where changes are material, provide reasonable notice. Continued use of the Service after changes take effect means you accept the updated Terms.
17. Contact
How to reach us with questions about these Terms.
These Terms are entered into with LipVox LLC, a Wyoming limited liability company with its registered office at 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Questions or legal notices about these Terms can be sent to support@lipvox.com or to that postal address.
