Refund Policy

1. Overview

Payments are processed by Paddle, and refunds depend on the purchase type and credit usage.

This Refund Policy explains how LipVox handles subscription cancellations, credit purchases, failed generations, and refund requests. Payments are processed by Paddle as Merchant of Record.

2. Subscriptions

You can cancel future renewals; used credits are generally not refundable.

A subscription can be canceled at any time from the billing portal once the product is available. Cancellation stops future renewals but does not automatically refund the current billing period.

• We do not issue prorated refunds for the unused portion of a billing cycle once the cycle has started, except where law requires otherwise.
• Credits already consumed are treated as digital services delivered and are generally non-refundable.
• If a statutory cooling-off right applies, it may be reduced or waived once you request immediate access and use credits.

3. One-time credit top-ups

Top-up credits are non-refundable after delivery or use.

One-time credit packs are intended for active subscribers who need more generation capacity. Delivered or consumed top-up credits are generally non-refundable except where consumer-protection law requires a different result.

4. Failed generations

System failures should return credits; subjective quality concerns do not always qualify.

If a generation job fails because of a verified LipVox system error, the consumed credits should be returned to your balance. Refund requests based only on subjective output quality are reviewed case by case and are not guaranteed.

5. Abuse and chargebacks

Refund abuse may lead to restrictions or account action.

We may deny refund requests, suspend access, revoke credits, or investigate accounts where we detect fraud, repeated refund abuse, policy-violating content, or payment disputes filed without first contacting support.

6. How to request a refund

Contact support with your account email and Paddle transaction details.

Email support@lipvox.com with your account email, Paddle receipt or transaction ID, and a short explanation. Approved refunds are processed through Paddle back to the original payment method.